FAQs

If you have any questions not listed here, please feel free to contact us via the inquiry form or email.

Contact Us

Q: Can you assist me in Japanese?

A: Yes, we can. If you contact us through Amazon or the official icanjp website, a Japanese-speaking staff member will assist you. Please note that if you purchase from other sites, after-sales service and warranty may not be included.

Q: Are there any taxes? How much is customs duty?

A: The product price includes shipping, and customs duties are usually not incurred. However, please understand that customs duties may be charged depending on the customs clearance situation.

 

Q: What are the payment methods?

A: ICAN offers the following payment methods:

Online payment via PayPal is available. You can also use a credit card via PayPal. Alternatively, you can contact us to arrange payment via Amazon.

Q: Is there a shop where I can see road bikes in person?

A: Unfortunately, we do not yet have any代理店 (agents/dealers) in Japan. We regularly update videos and actual photos of our road bikes on YouTube and Twitter, so please subscribe to our YouTube channel and follow us on Twitter.

Q: If I order, what is the fastest delivery time to Japan?

A: If you order products from our Japan warehouse, delivery is possible in as little as 1-2 days. However, if shipping from our China warehouse, it varies depending on the destination, but generally, it takes 5 to 12 days to arrive.

 

 

 

Q: What are the warranty details?

For detailed information, please see here: Warranty & Returns

Q: Is it possible to have no logo? Can I remove the logo and add an XX logo?

A: Yes, no logo is possible, but this is a special order, and the delivery time may be extended depending on the situation.

Please note that we do not create logos for manufacturers other than ICAN.

Original designs are fine. We can customize the logo to your liking, so please contact us by email when considering it for more details.

 

 

Q: How do I order rims?

A: ICAN rims are sold individually.

If you want two for front and rear, please add two to your cart and place your order. You can also select the number of holes. For more details, please contact us by email at service1@icanjp.com when considering your purchase.

 

Q: I hear the lateral stiffness is weak. Is that true?

A: Regarding stiffness and safety, it meets standard levels. All products we have manufactured so far have passed tests (SGS tests) against international and domestic standards, so please be assured.

Q: Is there any information about heat?

A: The brake track of our Aero series wheels has improved heat resistance. It can withstand temperatures up to 148℃. This is 16℃ higher than the equivalent in the FL series.

Q: Can it be assembled with disc brakes? Is it compatible with tubular tires?

A: Yes, disc-compatible specifications are available. It is also compatible with tubular tires.

Q: Is it possible to change the hubs and spokes? Can the end be changed to a 9x135mm quick-release end instead of a 12x142mm thru-axle? Is it possible to replace it with a Campagnolo freebody?

A: Yes, it is possible to change the hubs and spokes. It is possible to change to a 9x135mm quick-release end. It is also possible to replace it with a Campagnolo freebody. Please contact us if you wish to make changes.

Q: Can the bearings be changed to ceramic?

A: For some wheels, it is possible to upgrade to ceramic bearing hubs, but for others, it is not. For more details, please contact us by email at service1@icanjp.com when considering your purchase.

Q: Are spokes universal?

A: The length of spokes varies depending on the wheel specifications. Spokes are not universal.

Q: Is there a weight limit?

For road bike carbon wheels, the maximum is 125 kg. For mini velo carbon wheels, the maximum is 200 kg.

Q: I am considering purchasing a frame. Is it possible to paint it in my preferred color? Is it possible to have a frame with only paint? Is it possible to add an XX logo?

A: Yes, it is possible. It is also possible to add a logo, but we do not create logos for manufacturers other than ICAN, so we apologize for that and ask for your understanding in advance.

Original designs are fine. We can customize the paint to your liking, so for more details, please contact us by email at service1@icanjp.com when considering your purchase.

Q: If I request custom painting, will there be an additional charge?

A: Yes. Depending on the type of paint color, some can be provided for free, while others will incur an additional painting fee. For more details, please contact us by email at service1@icanjp.com when considering your purchase. Feel free to contact us.