Customer Support

1. Full refund if you don't receive your order
2. Full or partial refund if the item is not as described on the product page

If your item is significantly different from the ICAN WHEEL JAPAN product description, you can:

A. Return it for a full refund.

B. Receive a partial refund and keep the item.

3. Return Conditions

All products shipped domestically can be returned, provided they are unused and in their original packaging (as received).

4. Quality Guarantee

We guarantee 100% quality and secure payments for items purchased on icanjp.com. Please check the details regarding our guarantee and returns.

5. Secure Payment Methods Guaranteed

ICAN uses state-of-the-art data encryption and bank-level security to ensure your payment details are protected and payments are made securely without your information being leaked to third parties.

6. If there are any defects upon arrival of the product, etc.

If there is a defect upon arrival of the product, please contact us by email (sonya@icanjp.com), online messenger, or phone: 0086-755-85212199. For all orders, the buyer will receive a full refund in the following cases:

・If you did not receive the product you ordered

・If the product arrived damaged

・If the product received is significantly different from ICAN's description